RecordVane

Merchant help

Support

Get help understanding a RecordVane result, configuring a real sender system, or resolving an app account issue.

Email support

Contact creatormarketinggroup@gmail.com. Include your myshopify.com domain and the report or incident ID if one is visible.

Never send passwords, Shopify access tokens, DNS-provider credentials, customer data, or email content.

Before changing DNS

  1. Compare the host and expected value with the value shown inside the sending provider's own admin.
  2. If a result is marked unknown or incomplete, wait for propagation and run the check again before deleting a record.
  3. Keep one valid SPF record per host. Do not paste a second SPF policy beside the first.
  4. Ask the DNS provider for help if you are unsure how it represents root hosts, CNAMEs, or TXT quoting.

What support can diagnose

We can explain RecordVane's public DNS evidence, repair ordering, scheduled-monitoring state, incident lifecycle, billing gate, and Shopify installation behavior. We cannot see private provider account settings and cannot guarantee delivery or inbox placement.

Privacy

Read the privacy policy for the exact data categories, retention behavior, and deletion path.